Frequently asked questions
How do I get an account?
An administrator creates it for you and gives you your email and a first password. There is no public signup, and nobody can join on their own.
I forgot my password. Can I reset it myself?
No. Password resets are handled by an administrator, who issues a new temporary password you change on your next sign-in. The platform never sends password emails.
Do my crew members need to log in?
No. They only send receipt photos in the Telegram chat linked to the workspace. Only office staff and owners use the web app.
What date does a receipt get?
The date it was uploaded, in Pacific Time. That keeps the calendar and monthly totals stable, and re-scanning a receipt never moves it to a different day.
What happens if the same receipt is sent twice?
Repeat deliveries are ignored, multiple photos of one receipt are grouped as pages, and two receipts with the same total in the same workspace a few minutes apart are flagged for an administrator to keep or remove.
Can someone see another company's receipts?
Only the workspaces they are a member of. Access is enforced in the database itself, not just in the interface, and viewers cannot change anything at all.
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